Tutorials and presentations are held throughout the state
and via Vermont Interactive Television, and are offered at
times to accommodate business owners’ schedules. There is
no charge for VTAC’s services.

Using VITC’s resources, especially its website, businesses
and individuals can access a wide range of IT education and
training resources provided by colleges and universities,
technical training centers, and for-profit vendors, organized
by region and training type.

Information Technology is an environmentally friendly,
growing industry that provides high-paying jobs that are vital
to the future of Vermont’s economy. VITC helps small businesses
to more effectively use IT in their operations, and
reinforces the positive image of Vermont as a state on the
leading edge of IT.

General/Business
1. EntreWorld – www.entreworld.org
Kaffman Center for Entrepreneurial Leadership; information on
starting and growing a business.

2. Inc magazine – www.inc.com
Information, products, services, and online tools for starting
and growing your business.

3. National Federation of Independent Business – www.nfib.org
Contains a broad array of educational information for small
business owners.

General/Internet and Marketing
1. Direct Marketing Association – www.the-dma.org
Oldest and largest trade association for direct, database, and
interactive marketers.

2. eMarketer – www.emarketer.com
Publishes a broad range of e-business and e-commerce
statistics.

3. Forrester Research – www.forrester.com
Independent research firm specializing in the Internet and
future of technological change.

4. Internet Learning Tutor – www.superpages.com/ilt
Offers a series of online courses for beginners to advanced
users (sponsored by ASBDC, Internet Education Foundation,
SCORE, Verizon and the Welfare to Work Partnership).

5. Verizon SuperPages.com – www.superpages.com
Leading online directory and shopping reference includes
Business Center resource.

6. WebTrends – www.webtrends.com
Provides analysis services of Web logs and net usage statistics.

7. Workz.com – www.workz.com
Comprehensive resource for small businesses that want to
create and maintain a Web site.

CRM Software
1. CRMCommunity – www.crmcommunity.com
Community-oriented resource for information on evaluating,
purchasing, and implementing customer relationship management
technology and solutions.

2. DestinationCRM – www.destinationcrm.com
Resource for companies that have identified CRM as a key
strategy for creating enhanced customer value across many
industries. The site is associated with CRM Magazine.

Feedback and Tracing Software/Services
1. BuyStream.com – www.buystream.com
Developer of reporting and analytics software for online
retailers and content providers.

2. Informative – www.informative.com
Sells tools that allow e-business to interpret and apply
customer feedback.

3. Keynote Systems – www.keynote.com
Provides products that enhance Internet performance for
e-businesses.